Ticketing Policy

Panto Live Policy Regarding Ticket Purchases

The following policy applies to your purchase of online tickets directly through us via our website at pantolive.com not through one of our partner websites (for example, Amazon). These policies are subject to our Terms of Use which are incorporated by reference.

  • Further Information About Events

    Your online attendance at an event may be subject to additional terms or restrictions of the online internet provider. You should review your tickets for any additional information that may apply to your attendance at an event.

  • Event Cancellations / Postponements

    We make every attempt to deliver this show on the dates provided on our website, however, determining policies relating to the cancellation of a show, not us. These policies can vary, but generally, such policies provide a refund of the ticket if the event is not provided by 24th December 2022. If an event is cancelled, we will attempt to contact you.

    When we issue a refund, as a result of a cancellation, we will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.

    Policies regarding postponed events vary. If an event is postponed, we will contact you directly to obtain information about postponed dates of the event and if there is an applicable refund policy.

  • Ticket Limits

    You will be advised of any limits on tickets by a posting on the “buy” page for the event, or by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on our website are added up to ensure that any venue or promoter imposed limitations are not exceeded. When customers exceed these limits, their orders may not be fulfilled.

  • Ticket Availability

    Ticket availability is unlimited. Sometimes promoters release additional tickets for an event after it has gone on sale. If you are unable to find tickets to an event, please check back again.

  • Pricing and Other Errors

    If the amount you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

  • All Sales are Final

    All sales completed though us are final. Our client venues do not allow us to refund or exchange any order once it has been confirmed unless the venue or event promoter instructs us to provide a refund on cancellation or postponement, so please be sure you have selected the proper event and seat locations prior to completing your order.

Ticket Resale

You understand that the resale of tickets may be restricted by law in certain circumstances. Any violation of any relevant law may result in your prosecution. Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation. We assume no liability arising from your resale or attempted resale of tickets purchased through us.